Refund policy

Due to the handmade and made-to-order nature of our products, all sales are considered final. We do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or buyer’s remorse.

However, your experience matters deeply to us. If your item arrives damaged or defective, please contact us within 48 hours of delivery at shopthekeepsakecottage@gmail.com with your order number and clear photos of the issue. We will review and offer a replacement or refund if applicable.

Items must not be used and must remain in their original condition and packaging.

We do not offer refunds for:

• Normal wear and tear
• Minor variations in color, fabric placement, or handmade details
• Incorrect addresses entered at checkout

 

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase. After this window, production may have already begun and cancellations will no longer be accepted.

SHIPPING ISSUES

We are not responsible for packages lost, delayed, or marked as delivered by the carrier. If you experience a delivery issue, please contact the shipping carrier directly to file a claim.